Dear clients,
Back in July we introduced a new add-on to the administrative part of our customer area. This add-on would make it easier for our staff to answer tickets, because thanks to the plugin the staff could manage the simplest tasks from the client area, without the need to access the control panel (cPanel) or other services. For some ...
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Dear client,
To start with, as CEO of Host4Fans I would like to apologize for the delay in answering tickets these last couple of months. Due to the rise in the price of electricity, we had to make some adjustments in the staff so as not to increase our prices. During these weeks we have been making adjustments to continue providing quality and ...
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Dear Client,
This is just a notification that we are fully back, all tickets have been reviewed and we have currently 0 tickets opened. We want to apologize for the slow support ticket reply times we have had this last couple months, an e-mail will be sent soon with more details about why this has happened, but we will sum it up in just a few ...
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Dear Customers,
Our client area is back up, we want to apologize for the lack of updates and the problems with ticket reply times and all issues going on. We have hired a new staff which will start working tomorrow, we expect to have all tickets replies within 48 hours. The issue with e-mail on "Moon" may take up 72 additional hours (120 hours), ...
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